0qqq Privacy Policy

1

Introduction & Purpose of This Policy

0qqq is committed to providing a safe and transparent online betting and casino experience for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we store it, and the circumstances under which it may be shared with third parties.

By using our platform or completing registration, you consent to the terms of this Policy. If you disagree with any part of this Policy, please contact our support team before using our services.

2

Information We Collect

During the process of creating an account and using our services at 0qqq, we may collect various types of information. The categories are outlined below:

2.1 Registration & Identity Information

• Full name, date of birth, and age verification details
• Email address and phone number
• Username and password (stored in encrypted form)
• National ID card or passport details (required for KYC verification)

2.2 Financial & Payment Information

• bKash, Nagad, Rocket account numbers or bank account details
• Transaction history — deposit and withdrawal amounts and dates
• Documents related to payment method verification

2.3 Usage & Activity Information

• Logs of which games or betting markets were used
• Betting history, winnings, and session duration
• IP address, device type, browser, and operating system
• Cursor movements, click patterns, and navigation behavior on the site

2.4 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies. These allow us to remember your preferences, keep sessions active, and analyze site performance. Cookies can be disabled through browser settings, though this may limit certain functionality.

3

Purpose of Data Collection

0qqq uses your information for the following legitimate purposes:

• Account Management: To facilitate registration, login, and identity verification.
• Payment Processing: To complete secure transactions via bKash, Nagad, Rocket, and bank transfers.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts protected.
• Legal Compliance: To follow Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To resolve issues via live chat or email.
• Responsible Gaming: To monitor usage patterns and offer assistance when needed.

4

Data Storage & Security

0qqq has adopted industry-standard security measures to keep your information safe. Our platform uses SSL (Secure Sockets Layer) encryption technology, which secures all data exchanged between your browser and our servers.

We never store your password in plain text — it is always protected using strong hashing methods. Fully encrypted channels are used when processing payment information.

4.1 Data Retention Period

We retain your information only for as long as necessary to provide services, meet legal obligations, or resolve any disputes. Even after an account is closed, relevant information may be retained for a specific legally required period.

4.2 Third-Party Access Restrictions

0qqq staff may access your information only to the limited extent required to carry out their responsibilities. All staff are bound by confidentiality agreements.

5

Sharing Information with Third Parties

0qqq does not sell your personal information or rent it out for advertising purposes. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or a bank.
• Technology Service Providers: Trusted partners who assist with platform operations, hosting, and analytics — all of whom adhere to our privacy standards.
• Law Enforcement Agencies: In response to valid legal orders, court directions, or government investigations.
• Fraud Prevention: With relevant authorities when necessary to ensure financial security.

6

Your Rights & Controls

0qqq believes you should have full control over your own information. As a user of this platform, you have the following rights:

6.1 Right to Access

You may request at any time to know what information we hold about you. Send an email to [email protected] and our team will respond within the applicable timeframe.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, contact us and we will correct it promptly.

6.3 Right to Erasure

In certain circumstances, particularly when the legal basis for processing no longer applies, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

6.4 Right to Object to Processing

You may request that we stop sending you marketing communications or certain types of profiling. It may not be possible to stop processing that is essential for delivering the core service.

7

Protection of Minors' Data

0qqq is for users aged 21 and above only — this platform operates exclusively for users aged 21+. We do not knowingly collect personal information from any minor. If we become aware that a user is under 21, we will immediately delete the relevant account and data.

If you believe a minor has opened an account, please notify us immediately at [email protected].

8

International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are conducted with appropriate safeguards in accordance with international privacy standards.

For payment data processing in particular, the privacy policies of bKash, Nagad, and Rocket apply. We recommend that you also read the policies of these services.

9

Your Responsibilities for Account Security

0qqq takes every effort to keep your account secure, but it is also important that you take certain precautions on your end:

• Use a strong, unique password and change it regularly.
• Do not share your login details with anyone.
• Log out of your session after logging in on a public or shared computer.
• Notify us immediately if you notice any unusual activity on your account.
• Avoid phishing emails or suspicious links — 0qqq will never ask for your password via email.

10

Policy Changes & Updates

This Privacy Policy may be updated from time to time. When changes are made, the new version will be published on this page. For significant changes, a notification will be sent to your registered email address.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11

Responsible Gaming & Data

0qqq places great importance on responsible gaming. By analyzing your gaming activity data, we may offer support recommendations when needed. The use of data for this purpose is entirely in the interest of your wellbeing.

For more details on responsible gaming, visit our Responsible Gaming page.